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Technical Support
Contacting Technical Support for Plasmid ARTIST®
The last version of Plasmid ARTIST® is version 1.2.3r15. This version contains many bug fixes since version 1.2.1, especially with regard to saving EPSF files. Mac OS X Classic Compatibility Plasmid ARTIST® will run on most Macintosh computers running operating systems from version 7 through version 9 (including 9.2). It will run in MacOSX versions 10.1.x or 10.2.x in Classic mode. Should you have any difficulties running Plasmid ARTIST on your computer, please check the Frequently Asked Questions in the Technical Support section of this web site. In particular, if the program installs and starts up, but immediately quits, please check the question related to setting your File Sharing Computer Name as it relates to earlier versions of the MacOS and to MacOSX. Answers to frequently asked questions Symptom: Plasmid ARTIST launches then quits immediately after first installing it on a new computer or with a new operating system. Problem: Plasmid ARTIST is registered for use on one computer and it needs to verify that computer's name. Most likely, your computer has not yet had its name defined.
Solution: Please follow these simple steps |